Memberships FAQ

Memberships Frequently Asked Questions

How long after I sign up can I cancel?

All of our memberships have an initial 3 month minimum sign up period, after which you can then cancel with 30 days notice from your payment date.

When will my membership start?

Your membership will start instantly after receiving a confirmation of your initial payment.

Frame Memberships
Frame Memberships

When will I next be charged?

Upon purchasing a monthly membership you will be charged again exactly a month after purchasing your membership (for example, you sign up on November 12th, you will then be charged again on December 12th). If you require your next billing date to be changed, please email members@moveyourframe.com

How do I update my payment method?

Email us at members@moveyourframe.com and we will send you a secure link via email to update your card details.

What happens if I late cancel or don’t attend a class I have booked?

Every calendar month our upfront and monthly members are entitled to 5 late-cancel / no-shows. After these initial 5 you will be charged £5 per late-cancel / no-show. These ‘fines’ will be accumulated over the month and charged within the following calendar month (e.g. you will be charged for November fines in December).

A late-cancel is when you cancel a booking within 12 hours of the class starting time.

A no-show is a class booked but not attended or cancelled (this excludes any waitlist bookings).

You will be notified via email when you reach 3 and 5 strikes in order to ensure you don’t go over your allowance.

Fines are calculated per calendar month NOT as per your membership billing dates.

Can I change / upgrade my membership?

Yes, please email our memberships team onl members@moveyourframe.com

Can I pause my membership?

We don’t have any join up / cancellation fees, we would suggest cancelling your membership on your next payment date and contacting us at members@moveyourframe.com when you are ready to reactivate your membership again.

Please note cancellations can only be processed after the initial 3 month sign up period has been completed. We require 30 days notice for membership cancellations.

What is your cancellation notice?

We require 30 days notice for all membership cancellations. Please contact our memberships team on members@moveyourframe.com to submit your cancellation request.

Frame Memberships
Memberships

Where can I use my membership?

All of our memberships can be used across all of locations with no restrictions. This excludes Founder Memberships, these are studio specific.

What are your off-peak hours?

Off-peak hours are Monday – Friday between the hours of 8.30am and 5.30pm, those times inclusive. Off-Peak memberships are not applicable on weekends, however you can always join a class at the Frame Card rate!

Do you offer corporate memberships?

Yes we do, corporate partnerships are set up via your companies HR / Rewards department and our memberships team. If you think your company would be interested please email members@moveyourframe.com
It is a requirement that a minimum of 6 employees from a company sign up to qualify for the partnership and discount.

Do you provide pdf invoices?

Invoices can be requested via our memberships team, please email members@moveyourframe.com

Can I change my membership payment date?

Yes our memberships team can organise this for you, we will add on a pro rata’d payment to change your membership payment date. Please email members@moveyourframe.com

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