When will my membership start?
Your membership will start instantly after receiving a confirmation of your first month’s membership payment.
When will I next be charged?
Upon purchasing a monthly membership you will be charged again exactly a month after purchasing your membership (for example, you sign up on November 12th, you will then be charged again on December 12th). If you require your next billing date to be changed, please email firstname.lastname@example.org
How long after I sign up can I cancel?
All of our memberships have an initial 3 month minimum sign up period, after which you can then cancel with 30 days notice from your payment date.
How do I update my payment method?
Email us at email@example.com and we will send you a secure link via email to update your card details.
What happens if I late cancel or don’t attend a class I have booked?
Frame operates a 12 hour cancellation policy. If a cancellation is made within 12 hours of the class starting, the following will occur:
Frame and Gold monthly members: every calendar month you are entitled to 5 late-cancellations or no-shows. After these initial 5 you will then be charged at £5 per late cancellation or no-show. These ‘fines’ will be accumulated over the month and charged within the following calendar month (e.g. you will be charged for November fines in December).
6 for £60 monthly members: if a class is cancelled within 12 hours of the class starting this credit will not be re-credited back to your account and it will be lost.
A late cancellation is when you cancel a booking within 12 hours of the class start time.
A no-show is a class booked but not attended (this excludes any waitlist bookings).
Please note: Frame / Gold Membership fines are calculated per calendar month not per your membership billing dates.
How does the 6 for £60 membership work?
This is a monthly rolling membership, where you receive 6 class credits per billing month.
e.g. If you sign up to this membership on the 20th of the month, you will receive x6 class credits on the 20th, to use until the following 20th of the next month. Your credits will be renewed on the 20th of every month ongoing.
Please note; this membership is studio specific, you will choose your studio of choice when signing up to the membership.
Any unused credits cannot be rolled over into your next billing month. If you don’t use these in time they will be lost.
Can I change / upgrade my membership?
Yes, please email our memberships team on firstname.lastname@example.org
Can I pause my membership?
We offer membership freezes for a period of up to one month only.
A Membership Freeze can only be activated on the membership renewal date and will be automatically re-activated on the following renewal date.
Members must request a Membership Freeze in writing 2 weeks prior to their Renewal Date to the Membership Team via email at email@example.com
It is not possible to Freeze a membership in the initial 3-month term
What is your cancellation notice?
We require 30 days notice from your payment date for all membership cancellations. Please contact our memberships team on firstname.lastname@example.org to submit your cancellation request.
Please note: we have a 3 month minimum sign up period for all monthly memberships.
Where can I use my membership?
The Frame and Gold Membership can be used across all studios.
Founder Memberships and 6 for £60 Memberships are studio specific and can only be used in the one studio.
What are your off-peak hours?
Off peak hours are Monday – Friday use only (excludes weekends) between the hours of 8.30am and 5.30pm, with those times inclusive.
Do you offer corporate memberships?
Yes we do, corporate partnerships are set up via your companies HR / Rewards department and our memberships team. If you think your company would be interested please email email@example.com We have a requirement that a minimum of 6 employees from a company sign up to qualify for the partnership discount.
Do you provide monthly invoices?
Invoices can be requested via our memberships team, please email firstname.lastname@example.org
Can I change my membership payment date?
Yes our memberships team can organise this for you, we will add on a pro rata’d payment to change your membership payment date. Please email email@example.com