This role will be responsible for leading and motivating their team to maximize sales and studio performance, and to deliver an outstanding customer experience, always linking back to Frame’s core values. This is the perfect role to kick start, or progress, a career in the fitness industry, with opportunities to grow within the company for those who can prove themselves and deliver within this role. Previous management experience is required. JOB DESCRIPTION TEAM MANAGEMENT Build and lead an industry-leading team, by continually inspiring and motivating them to deliver better results and customer experience. Feed the Frame culture into everything the team does. Manage the studio Rota taking into consideration always having the right mix of the team in the studio at any one time. Perform studio team appraisals, probationary reviews and performance reviews. Responsible for day-to day line management of studio team. RECRUITMENT + TRAINING Manage pipeline of Studio Framers, allowing sufficient time for new recruits Manage application process, interview potential team members and get final sign-off on new recruits from People Director Deliver studio-specific on-boarding and induction process Deliver studio-specific ongoing training sessions DRIVE STUDIO PERFORMANCE Responsible for hitting studio performance targets Responsible for maximizing the studio timetable, suggesting additional classes, tweaks to current timetable, and popular teachers to the Timetable Team. Strong communication with Marketing, Timetable and Retail teams to ensure we are utilizing these resources in the best way possible to drive performance metrics Encourage a little bit of friendly competition between your studio team and others, encouraging team to strive to beat targets, not just hit them, and rewarding in a suitable way when this happens. Helping to set and working with studio budget to ensure EBITDA target is met. DELIVER OUTSTANDING CUSTOMER EXPERIENCE Use principles of ‘knowledge’ and ‘Individualisation’ to arm your team with the resources to deliver an outstanding customer experience. Work with the Marketing team to ensure that every touchpoint is true to the Frame Brand Values. Ensure that every touchpoint makes the customer feel GREAT DELIVER OPERATIONAL EXCELLENCE Ensure that the studio always meets the ‘Service Standards’ set by Directors Responsible for cash up, stock takes and banking Ensure that Health and Safety processes and procedures are always followed and up to date. Day to day FOH duties – leading by example on how to provide top class customer service. Dealing with feedback, complaints and feeding back to relevant departments. CREATE A LOCAL COMMUNITY Drive relationships with local businesses, looking at where we collaborate and drive sales. Create a feeling of community within the studio, ensuring that the atmosphere is always fun, friendly and accessible to new Framers and old-timers alike. Driving local initiatives such as studio hire, Christmas parties etc. If you would like to apply please send your application to email@example.com. Your application should include your CV, an application letter outlining why you are interested in the role and feel that you are a good fit for the role and business. Please also include a summary answering the following questions: 1. Use three words to describe Frame and explain how these resonate with you. 2. Please rank the following aspects of a Frame Experience in order of importance and explain why you have made this decision. a. Friendly and welcoming reception team b. Clean changing rooms c. Class content d. Personality of instructors e. Fun atmosphere f. Ease of booking a class 3. If your studio wasn’t hitting your daily sales targets, What would you implement to turn this around and how would you motivate your team to deliver these targets?