FAQs

Questions That You May, Or May Not Have Asked Frequently

1

SHOWERS

Are there showers at Frame?

Yes we have lovely powerful showers stocked with shampoo, conditioner and shower gel. There are hair dryers and straighteners in the changing rooms and you can hire a towel for £1.

2

EQUIPMENT

Do I need to bring a yoga mat or any other equipment?

No way! Who wants to lug a mat around all day? Not us!
At Frame all mats and equipment are provided for you unless specified. Boxing gloves can be hired for £1 for Box Train and Box Fit classes, but these are not essential.

3

Frame Card Credit Expiry

How long does my Frame Card credit last for?

Credit expires six months from the date of purchase. You will receive a reminder email when you have a month left to use it. You can use your Frame Card credit for all classes, workshops, towel hire and snacks at the cafe!

4

Cancellation Policy

What’s your cancellation policy?

We have a 12 hour cancellation policy so please be aware of this
when booking into classes that you’re not sure that you’re going to be able to make. If you cancel before 12 hours the total class cost will be refunded onto your Frame Card account (unless you’re a member and then you won’t get a refund as you didn’t pay anything in the first place!)

5

Injuries

What if I’m injured or ill?

If you have a package/Frame credit that you can’t use up because of an injury or sickness then please bring us a sick note from your doctor or some other proof of your injury and we will extend the expiry date for you.

6

Pregnancy

If I’m pregnant what classes can I do?

When you’re pregnant, the general rule of thumb is that you can continue with any exercise you were doing before your pregnancy. You need to be careful not to overheat and not to over stretch. We recommend you check with your doctor or midwife before taking part in any classes and tell your instructor. If in doubt stick to pregnancy-specific classes. For more information ask at the front desk or search by the ‘pre-natal’ tag on this site.

7

DEALS

How can I keep up to date with all the deals / packages etc?

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