1 SHOWERS Are there showers at Frame? Yes, we have lovely powerful showers with complimentary shampoo, conditioner and shower gel. There are hair dryers and straighteners in the changing rooms. Towels are available at Reception for free. We are trying to do our bit for the environment and cut down on the amount of towels we use, therefore any additional towels will be charged at £1. 2 EQUIPMENT Do I need to bring a yoga mat or any other equipment? No way! Who wants to lug a mat around all day? Not us! At Frame all mats and equipment are provided for you unless specified. 3 FRAME CARD CREDIT EXPIRY How long does my Frame Card credit last for? Credit expires six months from the date of purchase. You will receive a reminder email when you have a month left to use it. You can use your Frame Card credit for all classes, workshops, smoothies or any item from the Frame shop. 4 CLASS CANCELLATION POLICY What’s your class cancellation policy? We have a 12 hour cancellation policy so please be aware of this when booking into classes that you’re not sure that you’re going to be able to make. 5 INJURIES What if I’m injured or ill? If you have a package/Frame credit that you can’t use up because of an injury or sickness then please bring us a sick note from your doctor or some other proof of your injury and we will extend the expiry date for you. 6 PREGNANCY If I’m pregnant what classes can I do? When you’re pregnant, the general rule of thumb is that you can continue with forms of exercise that you were doing prior to pregnancy. Visit mum-hood.com online for pregnancy guidelines. 7 DEALS How can I keep up to date with all the deals / packages etc? Sign up to our awesome newsletter at moveyourframe.com and get all the latest news from Frame straight to your inbox. 8 MEMBERSHIPS How can I sign up to a membership if I want to Frame all the time? Our memberships are for those who want to see us on the regs. Pay monthly and Frame to your heart’s content. Think of it like a standard gym membership, but obviously MUCH BETTER. Purchase or upgrade your Membership via your Frame Account Page, for more information on different membership types head over to our Pricing and Memberships page. 9 FRAME CARD CREDIT What can I use my Frame Card credit for? What CAN’T you use your credit for more like! You can buy classes, packages, PT sessions, clothes, equipment, beauty products. Both in-store and online at moveyourframe.com. 10 FRAME TIMETABLE How come I can’t see every class on my local Frame timetable? Classes vary between studios but we aim to keep core classes consistent between locations. We change up the timetable regularly so if there’s a class you’re desperate to see let us know! 11 TERMS & CONDITIONS Terms & Conditions the fine print Please read our Terms and Conditions carefully before signing up for membership on an “up front” or “monthly” basis, or where you wish to purchase classes, courses and workshops on a Pay-As-You-Go basis or using the Frame Card.